More Than A Virus, Common Malware to Watch Out For

SSD: Make Your Old Computer Your New Computer

Are Registry Cleaners a Good Idea?

How to Tell if You’ve Gotten Hacked

Should You Repair, Upgrade, or Replace Your Computer?

How Refurbished Computers Save You a Bunch (and Get You a Better System)

Refurbished computers are almost like an insider secret – you can get great system specs for a fraction of the price. It’s how many families are meeting their back to school needs and upgrading their old systems, complete with warranty.

There’s one hot tip these people know: a refurb is NOT the same as used. You’re right to avoid those 2nd hand computers you see on Craigslist or Gumtree because there’s a reason that person is selling it! It’s probably slowed to a crawl, making weird noises or flat out broken in a way you’d never discover until too late. Refurbished computers are the complete opposite. They’re computers that have been given a new life, usually with a comprehensive repair, or sometimes they’re brand-new computers that were returned with a small problem like a hard drive failure, so we swap it out and sell it at bargain prices. Occasionally, the computer was even returned simply because the buyer changed their mind, but it’s still essentially brand-new (it might still be in the box!).

Quite often, refurbished computers start their life as business machines, built to the latest specs with business-grade components. When the budget or lease says ‘replace the computers’, that’s what the business does, whether the computers need it or not. There’s nothing wrong with them and they’ve likely been babysat by a corporate IT department who kept them in perfect condition every day. These are great machines that are still plenty fast for home use, both desktops and laptops. Plus, because business-grade components are more durable than the consumer ones, the entire system has been built to last longer and perform better, often up to several years without a problem. Rather than send these impressive machines to landfill, we check and replace necessary components and re-install a clean operating system. Next, we put them through a stack of verification tests, then pack them up ready for their new home. When you talk to us about buying one, we’ll always make sure you get a system that not only keeps up with your needs now, but gives you breathing space for the next few years too.

What are the benefits?

• You save a LOT of money: You get yourself a great computer that’s been set up and checked over by an expert technician, for significantly less than the cost of buying new. Add in the fact that when you score a refurbished business computer you’re also getting more durable, higher-quality components that will last you for years longer than the off-the-shelf consumer model, it’s a clear win. We always recommend that when you see a refurbished deal that’s got you smiling, you act fast – it won’t sit around waiting for you!
• Covered by warranty: A warranty is always included with our refurbished computers, giving you value plus peace of mind. It’s your guarantee that buying refurbished was a great decision. Problems are extremely rare since your computer has been through stringent checks, but if anything pops up that’s giving you trouble, we’ll fix it fast. Forget the delays and hoop jumping you might get with your other warranties, we stand by ours with rapid action.
• You’re saving the environment: Fewer machines end up in landfill and fewer resources are used for unnecessary manufacturing. When you consider each computer requires a certain amount of precious metals to be mined, plastics to be created, packaging created from multiple materials and all the associated flow on effects of shipping, refurbishment is the right choice for the future. While you might not personally see the environmental impact of your decision to buy refurbished, rest assured the planet appreciates it!

Are they reliable?

Some people think that refurbished computers are more likely to break, when in truth, in some cases they’re actually more reliable than brand new. Manufacturers have an expected failure rate, a percentage of computers that go straight from the factory to buyers who discover their expensive new system is dead-on-arrival or breaks within weeks. A refurbished computer has already stood the test of time and it performed without missing a beat. By the time it’s gone through our checks and repairs (both required and pre-emptive), a refurbished computer is better than new.

Additional Resources

Why You Should Buy Refurbished Computers – PC Mag

 

If you need a better computer on a tight budget, give us a call at (651) 456-8655 or visit our Contact page HERE.

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3 Internet Habits To Keep Kids Smart and Safe

How can you make the internet a safer place for your kids? It’s a common concern as all parents want their kids to be protected and happy whenever they go online. It’s relatively easy to supervise and monitor the very young ones as they stare delightedly at the Disney Jr site, but the risks increase greatly as kids get older and more independent.

You’ve probably heard the term ‘cyber safety’ before, but safe internet usage goes beyond reminding them not to talk to strangers. With the evolution of the internet and the way it’s now woven seamlessly into our lives, the focus needs to be on ingrained habits. That means ensuring your children have the tools and predefined responses to online events so that no matter what happens, they’re not placing themselves (or your family) at risk. Setting up these habits is easy, and begins with three basic understandings:

Downloads are a no-go

Most kids can’t tell the difference between a legitimate download and a scam/malicious link. It’s not their fault, the online world is full of things that will trick even the most savvy adult. The difference is that kids tend not to take that extra moment to check exactly where that link is pointing, question whether it’s too good to be true, or even read what they’re agreeing to. They want to get back to what they were doing, and if something pops up, their first instinct is to click ‘yes’ – purely so it goes away. Unfortunately, that single ‘yes’ may have just opened the doors to malware and viruses that will ruin their computer. Set a family rule that they need to ask permission for all downloads (and an adult will check it first), and to never click a popup. When you’re called over to give download permission or check a popup, talk through exactly what you’re checking and why. As your child matures, get them involved in this process so their safe habits extend outside the home.

Critical thinking is a must

Most youngsters think the internet is a magical place and can’t imagine their life without it. To them, the internet is on the same level as oxygen! With that acceptance though, comes unwavering trust that the internet would never lie to them, never trick them and never hurt them. While we adults know better, it’s only because we already view the internet with a certain level of distrust. The best way to keep kids safe is to teach them to approach every aspect of the internet with critical thinking. That includes teaching them to question the motives of other people online. Is that person really a kid? What do they really want? Unfortunately, all kids do need to be aware that predators use the internet to target and lure children. Ensure your children tell you immediately if a stranger makes contact. Along with this stranger danger, teach them to identify what marks something as suspicious, and what they should avoid. If they come across anything inappropriate, they should shut down the computer and come straight to you.

The internet is forever

Kids have an overwhelming drive to contribute to the internet, they don’t think twice about recording a video, jumping in a chat room or onto social media. The world really is their playground! But what they don’t understand until they’ve been burned, is that anything they upload, write or say is on the internet forever. Even if they delete it or use a platform where content self-erases, someone can still screenshot and send it right back out. Many cyber-bullying cases are based around this exact type of blow-back. Once your kids know that everything they post is permanent, they’ll be more likely to pause and think.

More helpful resources

The A-B-C’s of Keeping Your Kids Safe Online – Wired
https://www.wired.com/story/abcs-of-keeping-kids-safe-online/

Keeping Your Child Safe on the Internet – Parenting.com
https://www.parenting.com/article/keeping-your-child-safe-on-the-internet

We can secure your computer and help keep your family safe – give us a call at (651) 456-8655.  You may also visit our Contact page.

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Sign-up to receive our free eBook, “Is Your Old Tech Dragging You Down?”

With our eBook, discover the clear signs your tech is ready to retire and the hidden costs you might not have considered.

In this eBook you will learn:

•  How to know when “old” is “too old”
•  How old tech is costing you
• What you should do

Sign-up for our free eBook, "Is Your Old Tech Dragging You Down?"

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5 Signs Your Computer is Crying Out for Repair

It’s pretty obvious when your computer is already broken, but how do you know when it’s about to break? Even before it falls into a heap and refuses to turn on, or flashes big messages about how your files are now encrypted, you’ll be given multiple hints that something is wrong. Here are the common signs your computer needs repair, sooner rather than later.

1. It’s running slow. Most people assume their computer is running slow because it’s getting older, but it could actually be a variety of reasons. A program behaving badly, a virus, overheating or even a failing hard drive can all cause a massive slow down. You might only notice it when booting up or starting a program, or the problem may have taken hold to the extent that even moving your mouse becomes torture. Sometimes the slow speed is simply due to some newer software that your hardware can’t keep up with.
2. Your system is running hot. A very common sign with laptops, running hot can be both the sign and cause of damage. Computers have fans to blow out hot air so they can cool off their internal components. At the same time, fresh air is drawn in through vents to create an effective cooling system. Unfortunately, just about every vent in a computer can quickly become clogged with dust and pet fur, essentially choking off the circulation and leaving components to overheat. Desktop computers have more space inside to circulate air, but you’ll still need to keep their vents clear. You’ll know your computer running too hot if your system shuts down frequently (safety cutout), the fan is working serious overtime, or your laptop is too hot to use on your lap.
3. Blue Screens of Death are everywhere. A classic Windows error, this is quite literally a blue screen that covers your view. The system will still be running, but something has gone wrong. You’ll be shown some text and an error code, often with Windows suggesting a restart. If a restart fixes your problem, perhaps something didn’t load properly at bootup and your computer had a whoopsie. It’s rare, but it happens. If you’re getting blue screens all the time though, that’s a sign a hardware or software problem needs to be resolved. Your computer will continue to give blue screen errors more and more frequently, so it’s best to take action as soon as you know something’s wrong.
4. It’s making strange noises. Your computer has a number of moving parts. You’ll know by now which noises it normally makes, from the startup beep to the whirring fan. When your computer starts to make extra noises…that’s when things get interesting. Fans can wear down and screech or grind, hard drives can start clicking, and in emergency cases, you might even hear a zapping noise. None of those are good! Whenever you notice a strange noise, remember your computer parts are all designed to work together and one problem could quickly become many if left unchecked.
5. It crashes and freezes. If your computer is crashing randomly, restarting without you, or freezing up completely, it’s a sure sign there’s a problem. As annoying as it might be, your computer isn’t doing this to drive you crazy – it just feels that way! You might notice it’s showing other signs from this list too because crashing and freezing are what happens when something isn’t just wrong, it’s terribly wrong. The problem could be almost anything, hardware and software both, but it’s always fixable. This is simply your computer’s final way of crying out for repair, desperately trying to get your attention and a little TLC.

Is your computer doing these things? Let us fix it for you. Call us at (651) 456-8655.

 

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Laptops vs Desktops: Which is Right for You?

Laptops have become the go-to choice for most people in the market for a new computer. They’re sleek, portable and heavily advertised. But are they the best choice for your needs? Before you buy your next computer, take a look at these considerations – you may discover you’ve been dreaming of a desktop all along!

How portable do you need it to be?

Hands down, laptops are easier to move around than a desktop. You can pick them up, pop them into a backpack and away you go. That doesn’t mean desktops are bolted to the floor, just that they’re not designed to take on holidays or go with you to the local cafe. With that portability though, comes a trade-off: thin and light means your computer performance takes a hit. The more powerful your laptop, the bigger and heavier it is, and you won’t enjoy lugging that weight around all day. If that’s got you leaning towards an ultra-portable, consider this: The smaller and lighter your laptop is, the weaker it is. In fact, some laptops struggle to run the most basic apps. Fortunately, when you do choose a desktop, cloud technology means your data is mobile, even if your main computer isn’t.

What balance of power and price do you need?

The bottom line here is that a desktop will always give you more power for less money. Their larger cases allow for bigger and better components, with more effective systems to avoid overheating. Even the most powerful laptop is going to be hotter than its desktop equivalent, and much noisier too. If you’re using power-hungry software like games or video editing, we recommend choosing a desktop. The heat control alone is worth it as frequently overheated laptops don’t survive long.

Desired screen size

As laptops are designed to be portable, screen sizes are usually small, around 11-15”. Larger, more powerful laptops often go up to 17”. Desktop monitors however, start at 17” and average at 22”. These larger sizes give you more space to work in, options to tile your applications and multi-task, and even sit back and watch an HD (or even 4K) movie. They also allow for nice big text and images, with a better ability to choose the visual experience that suits your needs. If you’re after a large screen size without the actual desktop computer, all-in-one PCs are a great option with many offering impressive screen quality.

Your working comfort

Many people buy a laptop only to get home and find it’s a pain in the neck – literally! The traditional laptop design means you’re always looking down at the screen which can put a strain on your neck. You can try to raise the screen by placing the laptop on a stand, but then the keyboard is out of easy reach. The smaller keyboards and touchpad designs may also leave you more prone to repetitive strain injuries. Many people end up connecting their laptops to external monitors, keyboards and mice, simply so they can work in comfort. Desktop computers on the other hand, allow you to create the perfect working environment for your needs and even cater for other family members. Monitors are usually height adjustable, keyboards and mice are wireless, and you’re able to place the desktop on the floor out of the way. If you’re on your computer for more than short bursts, your body will appreciate you choosing a desktop.

Are you looking for flexibility?

When you choose a laptop computer, it’s like ordering from a set menu. You get this brand, in this design, with these specifications. Changing out parts for repair or upgrade can be difficult and expensive as there’s not a spare inch of space. Some parts are extremely hard to get to, which can turn a simple swap into a dealbreaker. The extra space inside a desktop gives infinite flexibility for upgrades over time and fast repairs. This means you’re able to easily pop in more powerful components for a fraction of the price and extend the life of your computer by years.

Laptop buying resources HERE.
Desktop buying resources HERE.

Come talk to us about your next computer and we’ll find the right one for you. Call us now at (651) 456-8655 or visit our CONTACT page.

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Computer Broken? Watch Us Fix It – LIVE!

When your computer is acting up or driving you crazy, the absolute last thing you want to do is lug it down to the local repair shop. So many cables. So many connections. And why is it suddenly so heavy? It’s stressful just thinking about it! Fortunately, tech support has come a long way in recent years and you now have another option: remote access support.

Just like it sounds, one of our experts will connect to your computer through the internet and fix the problem. You can even watch the entire process on the screen or step away and we’ll call you when the problem is fixed. As long as the computer starts and has a working internet connection, you can simply put your feet up and watch the show! Remote support isn’t just a new technology that lets you stay in your PJs for longer, it’s a better way to approach a huge range of issues, with some pretty great benefits.

High fix rate: While it does sound impossibly futuristic, around 90% of problems can be solved this way, quickly and efficiently. We’re sure you’ve been on the frustrating end of a call-center style support session at least once and can guarantee – remote support is nothing like that. Our technicians don’t ask you to click a hundred buttons and read the screen back, they simply identify the issue and fix it for you there and then.

Location independent: For some people, the best part of remote support is that it doesn’t matter where YOU are either. You could be away on holiday with your laptop, at home with the kids, or under 6 foot of snow in a record-breaking blizzard, and our remote techs can still fix your computer. Fortunately, your computer loves staying where it is. They’re actually more likely to have issues when they’re moved around a lot, so this is the perfect solution. There’s no need to pack anything up, drive across town to drop off and then back again for pickup a week later. Our technicians know you have better things to do, and will remote support you in any way they can.

Complete privacy: Remember how you can watch the technicians move things around the screen? There’s no better way to know your privacy is protected than to see exactly what’s happening. Unless they’ve identified them as the issue, our experts won’t go anywhere near your private files and photos. You don’t even need to move them to a folder marked ‘private’, our technicians are laser-focused on getting you going again and that’s all.

You’re in control: Our technicians can’t access your system unless you allow us to. In fact, we need you to download a special piece of software before our technicians can do anything. Then we call via phone to arrange a time for us to access the computer. If you don’t want to watch and just want it done, perhaps while you’re at work, we can do that too. We’re here to get your computer issues solved, on your terms.

Next time your computer is misbehaving, or you need help setting up a new device or program, let us know. We’ll be able to jump in and get your system moving again without you leaving the house. Our remote support technicians can save you a lot of time and money, not to mention frustration. It’s never been easier to get expert help for your computer issues.

Visit our remote support portal HERE to request a remote support session!

Give us a call today at (651) 456-8655 to get started, or visit our Contact page.

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New Year’s Tech Resolutions You Should Actually Keep

If your typical New Year’s resolutions lasted about 30 seconds, you’re not alone. Pledges to eat better, start running and learn how to juggle can be rebooted again next year easy enough.

This year, we challenge you to think about your tech health with some resolutions you’ll want to keep.

No More Junk Mail

Whether you checked a box agreeing to get newsletters, or you have no idea how you got on that list, it’s time to say goodbye. Start by emptying your mailbox to zero unread messages – no you don’t have to read all that spam – you have permission to delete it unread. Let’s face it, if you were going to read it, you would have done so already. Away it goes.

Now that you’re starting with a clean slate and a huge feeling of accomplishment, resolve this: Each day, unsubscribe from 5-10 lists. Keep an eagle eye out for that gorgeous ‘unsubscribe’ link and click it with confidence. You don’t even need to give a reason if it redirects to a survey page. Before too long, your inbox will be a refreshing place filled only with people and businesses you look forward to hearing from.

Go Password Pro

With all these password leaks from LinkedIn, Myspace, and goodness knows who hasn’t come forward, now’s the time to get smart with your passwords. Because most people use the same passwords on every site, a single breach can be the hack that keeps on giving. You know how important it is to use different passwords for each site, but let’s be real, that’s a LOT of passwords to remember!

Instead of writing them down, we recommend using a password manager like LastPass. It remembers all your various passwords for you, so all you need to know is the super-protected master password. Master passwords are kept encrypted on your system, not theirs, and 2-factor authentication checks with you via text for all big changes.

Backup. No Really, Backup.

I’ve been meaning to backup is the cry of someone who just lost all their photos. Good intentions don’t count AT ALL in data security, because once the data is gone, it’s gone. With new cloud backup options, there’s no reason to put this off, because backup apps are now easier and more accessible than ever before. You can also backup to local drives, but this will take a little extra remembering on your part, as you’ll want to have at least one drive that stays disconnected in case of viruses.

There you have it. Three New Year’s resolutions you can easily keep, and that will make a real difference to your year. Opening your email will be a pleasure, you’ll be a spectator only in any future password leaks, and your precious files will be safe against all manner of disaster. Feels better than any diet, doesn’t it?

Click below for some helpful tips on setting your 2018 resolutions:
NEW YEAR’S 2018: 15 IDEAS FOR SETTING GOALS IN THE NEW YEAR

Stuck with any of this? Let us help by calling us at (651) 456-8655 or send us a message HERE.

The post New Year’s Tech Resolutions You Should Actually Keep appeared first on Twin Cities PC Repair.

What to Do if Your Hard Drive Fails

If your hard drive is going bad, chances are strange things are happening and you’re a little panicked. It’s where you put your digital memories, your household files and maybe that thesis you’ve been working on for months. As far as you’re concerned, that hard drive IS the computer and failure is not an option. Perhaps it was overheated, knocked around or came from the factory with a flaw.

Sorry to say, but eventually all hard drives will fail. So how do you know if it’s definitely the drive and what should you do?

Start by watching for these signs:

Computer slowing down: Because most hard drives contain moving parts, the slower it gets, the slower your computer gets. It’s a bit like a record player, with spinning plates and a needle whipping from side to side. Your hard drive may eventually take longer to spin up and longer to retrieve files, which will have an impact on everything from booting up to playing games.

Blue screen of death: A classic Windows error, this is when your computer locks up to only show a blue screen with an error code, which while it does mean something specific has gone wrong, can always be translated loosely to ‘nope, not today’. The more often your computer does this, the more severe the problem is.

Not booting up: During the initial bootup stage, your computer is loading a program stored on the hard drive – it’s your operating system. If some of the files have a problem or can’t be found, Windows won’t boot. Errors vary, but the outcome is the same.

Corrupted files: Sometimes a file won’t open because the computer says it is corrupted. Some essential pieces of the file are missing, and unlike a book where a missing page is only inconvenient, it’s a deal breaker for computer files.

Noises: You’re familiar with the normal noises your computer makes, but as the hard drive fails the noises can change. You might hear clicking, grinding or even a sci-fi phaser noise. Noises will get louder or speed up during heavy file access.

Whenever something is clearly wrong, the key is to stop and turn your computer off. Continued use can result in more data loss. Even if you don’t have a backup yet, turn it off now because the large task of backing up can cause extra strain on an already delicate hard drive. It’s tempting to hurry and try to get a quick copy of your files, but in these cases, it’s not about time – it’s about the extra spinning, scratching, warping and electrical charge, all dissolving your precious data with each access.

Bring it to us and we’ll do all we can to retrieve your data. Call us at (651) 456-8655 or visit our Contact page HERE.

Find some additional information by visiting our partner HERE.

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Microsoft Tech Support Scams – Finally, the HEAT is on!

These scammers want access to your computer and they’ll do anything to get it!

Chances are, you’ve probably received a random phone call from one of these demanding scammers.  Either they’ll call you randomly or you will stumble upon one of their realistic pop-up warnings notifying you that your computer has been infected or hacked and to call Microsoft Technical Support immediately.  The problem is, the number they provide is not Microsoft’s.  Once you’re on the phone with the scammer, he or she will likely be of East Indian descent.  They will direct you to a website to gain remote access to your PC and once they are in, they will run a bunch of bogus tests likely through a DOS prompt to try and get you to believe that your IP/Ports are being accessed by a hacker.  This is completely bogus information!  These scammers are expertly trained in deploying scare tactics to try to scam you out of your hard-earned money.  And they don’t take “No” for an answer.  These clowns have even been known to swear at you over the phone before hanging up on you. I, as owner of Twin Cities PC Repair, even received a call from one of these scammers.  Now, being that I’m well educated on cyber scams, I decided to play their game for awhile…  After wasting 45 minutes of their time listening to the spiel and playing along with it, when they asked me for my credit card so that they may install their software to clean my PC, I told them that I am a IT business owner!!  I won’t even repeat what they said to me (LOL) because of its profanity.

What should you do?

The best thing to do if you receive a call out of the blue from one of the Microsoft Support Scammers would be to hang up on them.  Chances are they might call you back, and if they do, you can simply call them out on their scam and let them know that you are calling your state and local authorities.

If you happen to stumble upon a website with their realistic and scary looking pop-up, you can do one of four things:
1.) If you can get to the (X) at the top right corner of your browser, simply close out of all browser windows.
2.) If you can’t close your browser windows, you can try rebooting your PC through the start menu.
3.) If you can’t click on your start menu, you can try clicking Ctrl+Alt+Del, click on Task Manager, click on the browser listed and click the End Task at the lower right corner of the dialog box.  This will force close your browser.
4.) If none of the above work for you, simply hold the power button down on your PC for 10 seconds.  This will force a hard shutdown of your PC.  Boot your PC back up and you should be good to go.

As with any pop-up page on the web, there is always a chance that the website might be infected with malware.  Always make sure to run a virus/malware scan afterwards with a reputable virus/malware scanner (Preferably on you subscribe to).  If you are in need of a reliable antivirus software, please visit our security services page HERE.

Will it ever end?!?

According to Microsoft, from approximately November 2013 through 2016, Client Care Experts victimized over 40,000 people and defrauded these individuals out of more than $25,000,000!!  So, what’s being done about these frauds?  The FTC is on it!  They recently teamed up with the State of Alabama and settled with a handful of technical support companies who were using their scams to impersonate major tech companies such as Apple and Microsoft.  A few suspect companies include:

• Airoways, LLC.
• Crazy Bee Man of Palm Beach, Inc.
• TrothSolutions, LLC.
• TrothSolutions, Inc.
• QuickKonto, LLC.
• eDoorways International Corp
• Escue Energy, Inc.
• Check out the full list here:  https://www.ftc.gov/news-events/press-releases/2017/10/ftc-obtains-settlements-operators-tech-support-scams

We certainly don’t anticipate these scams ending anytime soon, in fact, they’re growing by the day and they’re finding new and innovative ways to try to con you into believing your personal information is in danger.  The best thing to do is to educate yourself on trending scams.  Twin Cities PC Repair is constantly investigating a multitude of current scams, so feel free to call us at (651) 456-8655 or send us a message through our contact form HERE if you have any suspicions.  We are more than happy to help you!  Also, make sure to subscribe to our mailing list below for important news and updates.

To report tech support scams, visit here:  http://www.microsoft.com/reportascam

More helpful information can be found here:

https://blogs.microsoft.com/on-the-issues/2017/05/18/fight-tech-support-scams/

https://www.ftc.gov/news-events/press-releases/2017/05/ftc-federal-state-international-partners-announce-major-crackdown

Please keep in mind, if you have fallen victim to one of these tech support scams, Twin Cities PC Repair is unable to assist in the recovery of any funds taken from your bank account by the scammer.  Please contact your bank or credit card issuer immediately.

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New ‘KRACK’ Wi-Fi Security Issue: This Affects All of Us

The invention of Wi-Fi has been a science fiction dream come true. We can use our laptops anywhere in the house, our phones are using home internet instead of sucking down our cellular data, and our gadgets are all communicating. It’s essentially the backbone of the smart tech boom for home and business alike. Most networks are password-protected with an encryption called “WPA2” and this has been safe and secure, until now.  Welcome to KRACK…

Recently, a security flaw called KRACK was discovered that allows hackers to break into Wi-Fi networks – even the secured ones. Your laptop, mobile phone, gaming console and even your smart fridge are possibly vulnerable as a result.

How KRACK works:

The Key Reinstallation AttaCK isn’t a problem with your device or how it was set up. It’s a problem with the Wi-Fi technology itself. The attack gets between your device and the access point (eg router) to reset the encryption key so hackers can view all network traffic in plain text. Since we rely on Wi-Fi so much, this might mean hackers have a front row seat to your credit card numbers, passwords, chat messages, emails, photos and more.

NOTE: The hacker must be in physical range of your Wi-fi to exploit this flaw, it doesn’t work remotely like other attacks we’ve seen recently. Given most Wi-Fi ranges extend well past your own home/business, this is small comfort, but important to know.

How to protect yourself

Run your updates: Software updates are being released which fix the flaw. Microsoft has already released one for Windows, Apple has one coming in a few weeks. Take a few minutes to make sure you’re up to date with all your patches on any device that uses Wi-Fi (your smartphones, laptops, tablets, PCs, game consoles, etc). Unfortunately, some devices may be slow to get an update, or if they’re older, may not get an update to fix this issue at all. If possible, consider using a cabled connection on those older devices or upgrade to one with support.

Be very careful with public Wi-Fi: While your local business center, library or school campus has expert IT professionals keeping guard over your security, it’s a very different matter at your local coffee shop. It’s unlikely small locations such as this will be on top of security patches. Remember, a hacker exploiting this flaw only needs to be in the same Wi-Fi area as you, so be careful you don’t give them a dollop of private information with their coffee.

Check your browser security: Before sending anything secure over the internet, check you’re using a HTTPS site. You’ll know these by the little padlock you see next to the URL, and the address specifically begins with HTTPS. Major sites like Facebook, Gmail and financial institutions already use HTTPS.

Please visit our partner HERE for more information on the KRACK security vulnerability.

If you need help updating your devices, or want us to check if you’re safe, give us a call at (651) 456-8655 or visit our contact page HERE.

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Get Back to Brand New with a Refreshed Computer

Remember how well your computer ran when you first brought it home? It was booting so fast, files were whizzing around at light speed, and no matter how many tabs you had open, nothing was slowing that baby down. It was spotless, inside and out. Then one day you turned it on and everything was so slooooow, taking forever to do anything – and that was only if you could even find your files in all the clutter. All that zip and speed you loved so much was gone!  It’s time for a Refreshed Computer…

The good news is you probably DON’T need a new computer, you simply need what we call a “format and reload” to:

Clear the clutter: Over time as you install applications you collect icons, files and options everywhere. They’re not necessary, they’re not used, but they were installed automatically ‘just in case’. It’s a bit like when your overnight guest shows up with a massive suitcase and then claims a shelf in your bathroom. Those applications are making themselves at home in a big way! All that uninvited clutter is slowing your system down and making it hard for you to find the things you need. Simply put, it’s a mess. Our technicians can clean your system back to pristine in no time.

Beat viral overload: Is the virus really gone? Sometimes a virus has multiple layers and can bury itself so deep even your anti-virus doesn’t see it. Despite getting the all-clear from your anti-virus, you might also be seeing the damage from the infection. Perhaps the virus made a mess of your internal file structure, left pieces of code all over the place, or deleted files essential for smooth running. When an infection has been cleared but the system is still running slow, we recommend dropping it into our store asap for a check-up and refresh.

Assess incompatible software: Installing a new piece of software can sometimes produce unexpected results. While your system met the hardware and operating system requirements, maybe it’s simply not playing nice with your other applications. Maybe they’re fighting over the same resources, system files, or clashing with one of your hardware components. Clearly, something isn’t quite right, but you’re not sure what. Our team loves to play detective and get your system back to normal.

Archive older files: Some of your files are definite keepers, long term. Your photos, recipes, accounts etc, they’re all important to keep – but are they important to keep sitting on your desktop? They’re not just slowing your computer down, you’re at risk of losing them in a crash. It’s much safer to archive them to an external drive or cloud storage, simply let us know what you’d like to keep.

What exactly is a computer refresh? It’s like a car tune-up, but more flexible. Rather than tick the boxes saying we’ve changed the oil, cleaned the filters etc, we treat each computer as a unique case. Sometimes we can tune it up in a few minutes, and that’s all it needed. Sometimes it’s worth starting over like day 1.

We can reinstall Windows and migrate your data (photos, docs, emails, bookmarks, etc), putting back only what you WANT to keep. The rest of the clutter that built up over time or piggy-backed on a virus gets flushed away. We can also set up your email and install any devices you need, like printers. It’s doing whatever is necessary to give you a fresh start with your computer, but keeping the essentials.

For more helpful information on how to tune-up your PC for better performance, visit our partner link here:  https://www.howtogeek.com/school/pc-maintenance-for-beginners/lesson2/all/

Ready to get back up to speed? Give us a call at (651) 456-8655, or visit our Contact page by clicking HERE.

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Search Google Safely

We all love our Google, quickly finding everything we need on the Internet. It’s replaced dictionaries, encyclopedias, instruction manuals, newspapers and in many cases, even doctors. However, sometimes your search results aren’t the real thing and can be downright malicious. Here’s how to search safely:

Pay attention to the URL in Google

Below every result title there’s a URL in green. No matter what the title says, this URL is where your click will take you. Unfortunately, cyber-criminals will often list their site with a familiar and trusted title but link you to their scam/malware pages.

For example, the title could be your bank name (eg, Example Bank), which seems legitimate, but the URL could be www.baabpjhg.com which is obviously not your bank. Sometimes they’ll attempt to trick you by putting the real site into the link too, eg www.baabpjhg.com/examplebank.com which makes it even more likely to catch you when skimming through results quickly. When you visit the page, it might look exactly like your bank’s site and ask for your login details, which are then harvested for attack. While jibberish in the link is pretty easy to spot, sometimes they’ll take advantage of a small typo that you can easily miss. For example, www.exampebank.com (missing the letter L).

Notice Google search results vs paid ads

Google does a pretty good job at making sure the most relevant and legitimate sites are at the top of the list. However paid ads will usually appear above them. Most of the time, these paid ads are also legitimate (and you can quickly check the URL to verify), but occasionally cybercriminals are able to promote their malicious site to the top and catch thousands of victims before being removed.

Believe Google’s malicious site alerts

Sometimes Google knows when something is wrong with a site. It could be a legitimate site that was recently hacked, a security setting that’s malfunctioned, or the site was reported to them as compromised. When this happens, Google stops you clicking through with a message saying “this website may be harmful” or “this site may harm your computer”. Stop immediately, and trust that Google has detected something you don’t want in your house.

Turn on safe search

You can filter out explicit results by turning on Google Safe Search. While not strictly a cyber-security issue, it can still provide a safer Google experience. Safe Search is normally suggested as a way to protect browsing children, but it also helps adults who aren’t interested in having their search results cluttered with inappropriate links, many of which lead to high-risk sites. Switch Safe Search on/off by clicking Settings > Safe Search.

For more information on Google safety, visit Google:  https://www.google.com/safetycenter/

Need some help securing your system? Give us a call at (651) 456-8655 or visit our Contact page HERE.

The post appeared first on Twin Cities PC Repair.

October 2017 Newsletter

Why Do People Create Viruses?

You’d be right in thinking it’s hard to program a computer virus that can spread across the world in a flash – we’re talking days of constant desk-jockey nerd-work. So why do they bother? Well, it generally comes down to 3 reasons: Money, showing off their skill, or to simply being a jerk. While showing off or being a jerk is pretty self-explanatory, the money side is fascinating.

Here’s how people are making money with computer viruses:

Bank account theft: Virus creators are more than happy to help themselves to your bank details, sneaking in to grab your login details or credit card info. They can either transfer your funds away or use your credit card details to go on a shopping spree. Sometimes they’ll leave the fun to another person though, and simply sell your details to the highest bidder.

Ransomware: Rather than a financial snatch and grab, sometimes a virus will encrypt your files and demand money for the unlock code. Without a true backup plan in place beforehand, you’re at their mercy. You’ll be given very helpful information on how to pay, plus a firm deadline before your files are destroyed permanently.

Ad swappers: A cheeky technique, this is when they create a virus that either puts annoying ads on websites you visit, or places affiliate codes on pages so that when you buy something legitimately – eg, from Amazon – they get a percentage as a ‘referral fee’. Their kickback doesn’t make your purchase cost more and you may not even know you’re supporting their activities.

Bitcoin mining: You might have heard of digital currencies being used for payment, but did you know you can also earn them with your computer processing power? Unfortunately, ‘renting’ out your computer’s processing power means paying more in running costs than you’d make – unless you were very clever and sneaky, and used a virus to rent out other people’s computers.

Botnets: Certain infected computers can be remotely controlled to do whatever the virus creator wants. In this case, they’ll usually set the infected bot computers to overwhelm a target web server, like an e-commerce store. Sometimes it’s done as revenge, but more often it’s blackmail. The ‘Botmaster’ says “pay me thousands of dollars or I’ll crash your site during the biggest shopping day of the year.”

Account stealing: Subscription accounts like Netflix and Hulu are often hijacked, leaving you to pay the bill for someone else’s entertainment. But sometimes, virus creators go one step further with online gaming accounts. All those digital items that you fought so hard for (special clothing, weapons etc.) can carry real world value and be stolen from your account and sold on a black market. Yes, that’s cheating!

Give us a call at (651) 456-8655 to make sure your computer is secure and protected.

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Should I Upgrade or Buy a New Computer?

Well, it depends – mostly on who you’re asking! A department store salesman will always recommend a new one, but when you get down to the nitty gritty with a trained technician, you’ll often discover you have more (and cheaper) options than you thought.

Start by taking stock of what you’ve got. Sometimes an upgrade simply isn’t worth the trouble and it’s painfully obvious. For example, if your car is 30 years old, demands a constant supply of special fuel and you can see the road whizzing by thanks to the ‘custom’ holes in the floor…it’s time to replace the rust-bucket! However, if your car is decently modern and in reasonably good condition but happens to stall at stop signs, a few quick fixes can be just what the mechanic ordered.

If your computer does need to be replaced, chances are you already know this. But if you’re not sure and some days it could go either way, this will help. We’ve put together a walkthrough of the most common upgrades and the impact they’ll have:

 

Video card upgrade: It might not be your computer that’s getting old. Instead, games are getting more and more demanding. The days of stick-figure animations are gone and lifelike 3D is the new normal. With that improved experience comes a huge strain on your computer’s resources. If you have a gamer in the house, you can often super-power your computer with a single component – a new video card. For hardcore gamers, it’s actually a necessity, as some new games refuse to install if the video requirements aren’t met. Love smooth animations and responsive gameplay? We know all the best games out now (and in the works) and can match you with the right video card.

Hard drive upgrade: New hard drives are a popular option, both in size and speed. Running out of space is less of a problem now, but speed is a major concern. You’ve no doubt sat there twiddling your thumbs and urging a file to hurry up and copy. Many upgrades are to an SSD (Solid State Drive) that has zero moving parts and can find/transfer data in a flash. They even make booting up lightning fast! And you’ll have the choice of keeping your old drive for general storage, complete with all your existing data.

Memory/RAM upgrade: Some cheaper computers are underpowered from day 1. In truth, most of the ones in the department store could use at least an extra 4GB of oomph! Sometimes though, even a great computer falls behind as new applications come out and need more resources. Adding extra memory can revive your existing computer and set it up for a couple more years of happiness.

Where to draw the line: There are other upgrades such as the CPU, which is basically the brains of the computer; and the motherboard that all the parts plug into…but once you’re in that territory, it really is time to go for a full replacement. You’ll save money by getting a computer that meets your needs and can grow with you.

Is your computer letting you down? Give us a call at (651) 456-8655 to help you with upgrading or selecting a new computer

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URGENT ALERT: 143 million Customers Exposed in Financial Data Breach

Credit reporting company Equifax has just revealed that its databases were hacked in a large-scale breach affecting millions across the US, UK & Canada. While no hacking event is ever good news, some are easier to ignore than others – this isn’t one of them. The sensitive nature of the exposed data now requires immediate action for all those even possibly affected.

The short version: Equifax is one of the three main organizations in the US that manages & calculates credit scores. To do that effectively, they have access to almost every piece of financial data for adults in the country, plus pretty much anyone who’s lived/worked in the US. We’re talking social security, tax file numbers, drivers’ license, credit card numbers…the big stuff. On July 29, Equifax disclosed the breach, stating that hackers had repeatedly gotten in through a vulnerability in the web application from mid-May to July of this year.

If you’re an Equifax customer: As scary as all that sounds, what’s done is done. Equifax, cyber-security experts & law enforcement officials are on the case, working to minimize the long-term damage.

The best action now is to protect yourself against fallout:

1. Go to: http://www.equifaxsecurity2017.com to see if your data may have been affected. There was some news that this site was delivering random results, but Equifax announced it has been corrected. At this stage, it’s safest to assume everyone with a credit history has been impacted, so unless that link gives a definite ‘no you’re safe’ response, continue with the following recommendations.
2. Claim the Equifax free year of credit monitoring & identity theft insurance (if you’re a US resident). If you’re not eligible, consider sourcing your own. As the hacked data will continue to circulate for some time, also consider extending your credit monitoring for a few more years.
3. Keep a close eye on your finances and accounts. Check for notifications of new credit applications, monitor your statements and bills, and immediately report any suspicious activity or sudden change in billing.
4. Change all your passwords to be strong, unique and long. Any of the stolen data may give hackers a free pass into the rest of your bank accounts, email and personal information.
5. Add two-factor authentication where possible. This is when an account demands a second layer of authentication before allowing access or changes – getting the password correct isn’t enough, the hacker would also need to get the special code sent by SMS.
6. Consider freezing your credit report. This makes it harder for identity thieves to open accounts under your name, as access is completely restricted until you choose to un-freeze.

Need help with your passwords? Give us a call at (651) 456-8655 or email us HERE

The post October 2017 Newsletter appeared first on Twin Cities PC Repair.

If you’re using a free antivirus program, you might want to read this…

Has the antivirus industry gone mad?

In Security Knowledge by Mariska on January 17, 2015 | Italiano, Français, English, Deutsch

We have seen a concerning trend that is about to spiral out of control: Potentially Unwanted Programs (PUPs) are further on the rise. What’s even more concerning is how they are spreading. After big vendors as Oracle (Java) and Microsoft (Bing and Skype) started bundling, now antivirus vendors have joined the game. We did research on some of the most popular PUP practices among the freeware antivirus vendors, and the results are quite disturbing.

PUPs want to get on your computer to make money off of you

First, lets quickly recap what PUPs are and why they’re spreading like wildfire. PUPs are programs in the form of toolbars, adware, plugins or other downloads that sneak onto your computer. PUPs are not classified as malware (yet?), since they’re not always harmful but pretty much always annoying, hence the name “potentially” unwanted. But, PUPs are getting more and more unwanted than ever: just the fact that you don’t know what you’re installing is undesired. If you notice a sudden change in your computer’s speed, notice your search engine changed, experience annoying pop-up ads, notice new toolbars in your browser menu bar or any other sudden change in your computer’s behavior or layout, chances are high that your computer has one or more PUPs installed.

PUPs come in many shapes and forms, but they all have a few things in common:

• PUPs want to make money off of you. PUPs want to be on your computer for a reason, to make money off of you. The most common form is by hijacking your browser: they can then show you ads, monetize or sell your search and/or browser behavior or redirect your homepage.
• PUPs use aggressive distribution methods to get on your computer: we specifically used the word “sneak” onto your computer, because in the large majority of the cases, the user is not aware that he/she is installing a PUP.
• Most PUPs don’t have any significant value or advantages, so PUP producers have to get around this by paying other software vendors or distributors such as download portals $$$ per new installation that they get them.
• PUPs are often brought to you by freeware vendors: they frequently get on your computer bundled with a freeware program. While you’re installing program A, you also install one or more PUPs, often without knowing you did. The freeware vendor gets money from the PUP producer to do this, up to $2 per install.

Danger! Do not try this at home: download the top 10 apps on Download.com

PUPs are not new. But its a very alarming trend that more and more large freeware vendors and distributors, such as download portals, are distributing PUPs in high volume – all in exchange for quick cash. Even Sourceforge, a hosting platform for open source projects, started to add PUPs to their downloads, without the consent of the developers who run their projects there. Tech website HowtoGeek recently showed what happens when you download the top 10 listed apps at Download.com ranked by download volume:

“We installed the top 10 apps from Download.com, and you’ll never believe what happened! Well… I guess maybe you might have a good guess. Awful things. Awful things are what happens. We’ve been railing against freeware download recommendations for years, so we thought, why not have some fun and see what really happens if you download software like a regular clueless user might?”

The result of this test: ALL the top 10 apps on Download.com come with bundles or PUPs, some loaded with them. HowtoGeek even recommends users to not do this at home on your primary PC, unless you want to make your computer a “smoking pile of useless.”

Antivirus programs have joined this nasty game too

Now, here is the top 10 Download.com list that HowtoGeek used for their test:

Does anything stand out to you on this list? There are two antivirus programs on there! Ethics in the software industry seem to be lost completely when even antivirus vendors bundle PUPs with their software. Now look at the download amounts in the above screenshot: up to one million downloads a week. Add to that downloads from other sources, and the fact that PUP producers are willing to pay anything from a few pennies to USD$2 per install, and it can give a rough idea how much money there is involved in this business: thousands if not millions of $$$. We learned that before as well when Emsisoft got approached for a similar PUP bundle deal.

Fact: 7 out of 8 tested free antivirus suites bundle with PUPs

We decided to further look into this and test other free, full antivirus suites. For reference, we downloaded the products in the test directly from the source (vendor website) and not from a download portal. The results are pretty shocking:

All tested free Antivirus programs come with toolbars or PUPs of some sort – except Bitdefender Free. A lot of them have a “rebranded” Ask toolbar that generates considerable pay per install (PPI) revenues while they’re labeled as part of the vendors own security solution. Some disclose they use Ask (for example Avira), others like AVG go as far as adding pops with coupon deals.

Antivirus programs are supposed to protect your computer from viruses, yet many of them give you a questionable program during installation, without clear disclosure. Below is the list of 8 free antivirus programs and the type of PUPs they give you during installation at the time of posting. Please note that we only included full antivirus suites, not scanner-only products.

 Bitdefender Free: as mentioned before, Bitdefender Free is one of the only clean antivirus vendors that does not come with any PUPs.

 Comodo AV Free: changes home page and search engine provider to Yahoo during the installation process, unless the user unchecks the box.

 

 Avast Free: offers Dropbox during installation by default, unless you uncheck the box. No toolbars are installed.

 Panda AV free: installs Panda Security toolbar, yahoo search takeover and MyStart (powered by Yahoo) home page takeover. No product rebrands, at least the installer is clear that both are Yahoo products.

 AdAware free: installs WebCompanion by default unless user unchecks the box. Also installs Bing Homepage takeover and Bing search takeover by default, unless opted out. Discloses that AdAware offers these programs to keep the software free.

 Avira free: offers Dropbox after installation. Takes over search with Avira Safe Search, which is a a white-labeled version of the Ask toolbar. Avira does disclose that it partners with Ask, and states that it “chose Ask.com to be our partner in bringing you the SearchFree Toolbar because Ask.com is one of many vendors whose products offer functionality which we believe our users will value”.

 ZoneAlarm free AV + Firewall: with Custom Install: Zonealarm homepage and search takeover.This is a rebranded Ask toolbar, which is not mentioned on ZoneAlarm’s website.

 AVG free: installs Web Tuneup, including AVG SafeGuard. Sets AVG Secure Search as homepage, new tab page and defaults search engine. Toolbar is Ask powered, although this is not explicitly stated. Also offers AVG Rewards, which displays popup advertisements with coupons and deals.

Popular ways for free Antivirus programs to make money with PUPs

Looking at the above screenshots, we can see that the antivirus vendors have a few popular methods to make money with PUPs:

• Search Engine Takeover: you now set your default search engine to the software vendor’s choice, there’s big money to make there. Just look at this company called Google.
• Ask Toolbar: do a quick search on Google for the Ask toolbar, and you’ll learn quickly why the first results page is full of “How to remove the Ask toolbar” and “How to get rid of the Ask toolbar”.
• Rebranded Ask Toolbar: even worse than the Ask toolbar, the rebranded version is a white-labeled Ask toolbar where the software vendor gives it a different name and look, while it’s just the Ask toolbar in disguise.
• Homepage take-over or new tab: “free” guaranteed traffic to a website anyone?
• Your data, search and browser behavior: it is not known what antivirus vendors do with your data. It is known that they are watching you and track you. Do you trust whether they do anything with this data? Tracking and selling browser data and other personal information has been a big business for years in the internet industry, so who knows.

What’s disturbing about all the methods these antivirus vendors use is that in the majority of the cases, the PUPs are included in the default intallation, unless a user opts out or reads the small fine print. Sometimes the PUP install is not disclosed at all, or hidden. It’s rarely explained what the installed PUP actually does, if anything. Questionable tactics to get onto computers of unknowing users. 

When the product is free the real product is YOU

As HowtoGeek states as well, it doesn’t matter what download site you use. The people that make the freeware are the ones bundling. Some download sites bundle on top of that but it’s not the root of the issue. They’re a player in the game. As HowtoGeek states it in their article: 

“There are also no safe freeware download sites… because as you can clearly see in the screenshots in this article, it isn’t just CNET Downloads that is doing the bundling… it’s EVERYBODY. The freeware authors are bundling crapware, and then lousy download sources are bundling even more on top of it. It’s a cavalcade of crapware. Each time we ran through this experiment over the last few months, different software would end up being bundled in a rotation, but every single software that bundles itself ends up bundling the same culprits: browser hijackers that redirect your search engine, home page, and put extra ads everywhere. Because when the product is free the real product is YOU.”

Do freeware users “enable” the PUP business?

Let’s clearly point out that not all freeware is bad and relies on PUPs, but the good ones have unfortunately become an exception to the rule. The few examples of good freeware are:

1. Trimmed down versions of full products. where the free version gives an idea of the product and provides basic functionality while the vendor tries to sell a higher edition of the same software.
2. The open source community. where people create software for fun or to help make the world a better place. Although this is a tricky one: sometimes others use open source projects to add PUPs by fake imitations.
3. Projects that live off donations, although these have become rare.

The rest of the freeware vendors need to resort to software bundles to make money. Are people enabling the growth and distribution of PUPs by continuing to download this freeware? In a way yes, but you can’t blame them really. Most of them just think a free piece of software sounds like a sweet deal, but have no clue what it may come with. At most you can blame them for the fact for not looking into why a piece of software is offered at no cost.

PUP producers know that what they do is misleading, freeware vendors know PUPs are highly questionable and antivirus vendors for sure know that it’s unethical. Therefore, all these players will go great lengths to hide the fact that they are bundling PUPs. They will make sure that they fulfill the legal requirements sharp, but use any possible way to increase the spread of those unwanted programs. The fact that vendors are willing to put their ethics aside and their reputation at risk for quick cash, says a lot. PUP distributors are taking advantage of the average “unknowing” computer user. 

Conclusion: be careful with freeware, paid software usually doesn’t come with PUPs or bundles

The amount of PUPs will spread further and they will become nastier and sneakier in form if people don’t take action. The only way to make a change is collectively. Even if you are a PUP-free antivirus user, you are affected by the rapid growth of PUPs. You will hear about them more, see them blocked more, see more and more signatures updated to your antivirus program to detect all the different types of them. For example, Emsisoft’s malware analysis team now spends half of their overall analysis time on PUPs, while we could spend this time towards other resources and other types of malware to protect you from other internet threats. At least, users need to demand full disclosure so that they are given a chance to make a conscious choice whether they want to download a piece of software or not, and so that they know what they are downloading. Bottom line is, be careful with freeware, paid software usually doesn’t come with any PUPs or software bundles.

Did you ever find PUPs on your computer? Are you surprised by these PUP practices and the fact that freeware and antivirus vendors participate? Share your opinion and leave a comment below.

If you’re looking for assistance with which Antivirus to use, please call us at (651) 456-8655 or CLICK HERE to fill out our short help form.

Have a great (PUP-free) day!

The post If you’re using a free antivirus program, you might want to read this… appeared first on Twin Cities PC Repair.