Rackspace Email Outage 7/13/2017 10:18 AM EDT

Rackspace Email Issues

Thursday Jul 13, 2017

System Disruption

11:51 AM EDT

07/13/17

Our teams are actively working to reduce load and return to normal operation. In the meantime, users affected by this may also experience the following:

– Error Message: “Webmail: “[SERVERBUG] Internal error occurred. Refer to server log for more information.”

– Latency in accessing mail or mail folders

– Delivery delays (approximately 22 minutes)

These specific symptoms will resolve themselves once the issue has been resolved. Another update will be posted at 1:00 PM CDT.

10:42 AM EDT

07/13/17

Due to an emergency maintenance that was performed at 9:00 PM EDT 7/12/2017, a portion of users may notice a disruption of service with their Hosted Email mailbox.

Some of the symptoms that are being reported would include:

– Latency when navigating the Webmail interface

– Slowness upon logging in to the Webmail interface

– Delayed email delivery

– POP Error ‘Your incoming (POP3) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded:
– ERR [SYS/TEMP] Internal error occurred. Refer to server log for more information.

– Users unable to delete folders in Webmail “The selected folder does not exist….”

– Messages previously marked as read are now unread

– “Lost Folders” appear in webmail

– Delayed email delivery

While some of these symptoms may resolve themselves over time, if you need immediate assistance or if you are experiencing these symptoms over a prolonged period of time , please contact Support for further assistance.

10:18 AM EDT

07/13/17

We are aware of an issue that is affecting our Hosted Email environment. More details will be posted as they become available.

For more information, contact Twin Cities PC Repair at (651) 456-8655 or check the status of this outage by visiting http://status.apps.rackspace.com/.